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The general terms and conditions

  1. Star Villa’s is a cooperation between owners of holiday villa’s on Naxos Island, Greece.
  2. Renter: the natural or legal person entering into an agreement to rent a holiday house offered by Star Villa’s. The renter may only be a person who has the capacity to enter into a legally binding agreement, and shall, in case of a natural person, be at least 18 years old.
  3. Owner: natural or legal person, or his/her representative, who owns the house.

Legal status of the contract

The contract refers to a short-term holiday rental, as specified on the booking form made between the renter and the owner, binding from such time that the booking is made. This contract is governed by and submitted to the laws of the Civil Code. By making a booking the renter contracts on behalf of himself/herself and all those in his/her party and respresents that he/she has the authority to accept all terms and conditions on behalf of and binding upon all guests in his/her party.


Bookings are provisional until a deposit is received and are held for 48 hours. The renter should read the booking form and the general terms and conditions.

Formation of the contract

To make a booking reservation, the renter will return a completed, signed contract. It must be accompanied by a 30% deposit of the rental tariff as stipulated at the contract. The 30% payment being considered a deposit, the contract is binding.

Period of rental

The contract allows the renter to occupy the rented property only for the period that has been booked. The rental commences at  15:00 h local time at the day of arrival and ends at 10.00 h at the day of departure, unless otherwise specified in the contract. The renter must advise the owner of his/her time of arrival and inform of any changes to that time, to ensure somebody is available to show the renter into the property.

No refunds are allowed in case of late arrival or early departure.

Restriction on numbers

The number of people staying at the property must not exceed the number of people specified in the contract. In the event that the maximum is exceeded without prior agreement, the owner reserves the right to revoke the booking at their sole discretion or to levy extra charges.

Security deposit

On arrival, when the renter receives the keys, a security deposit of 300 € is required, to cover the cost of any damage, loss or breakage which may occur during the stay. This sum does not limit the renters’ liability to the owner. After the return of the keys in the absence of any debate about the state of the property on departure the security deposit will be returned within 15 days.

Cancellation policy

1 Cancellation by the owner

In the unlikely event that it is necessary to make an alteration to or cancel the rental of the property as specified in the contract, the owner commits himself to inform the renter about it as soon as possible. If requested, the owner will try to arrange alternative accommodation of a similar type. If the alternative accommodation is not acceptable, the owner agrees to refund any deposit already paid, and shall be under no other liability.

2 Cancellation by the renter

  1. Cancellation 90 days or more before arrival: refund of rent already paid, minus 30€ administration costs
  2. Cancellation between 89 days and 30 days before arrival: 30% of the total rental price is payable
  3. Cancellation between 29 days and 8 days before arrival: 75% of the total rental price is payable.
  4. Cancellation from 7 days or less days before arrival: 100% of the total rental price is payable.

Renters are strongly advised to arrange a fully comprehensive insurance policy (including cancellation cover).

Obligations of the owner

  1. The owner will receive the renter upon arrival, show him/her into the property.
  2. Provide facilities in good state of use and repair
  3. Will not do any repair works during the rental period, exept in urgent circumstances
  4. The owner is not liable for any loss or damage to any renter’s property or any property belonging to the renter’s party.
  5. The owner shall not be liable for any loss, breach or delay to any cause beyond his/her reasonable control, including, though not limited to, explosion, flood, tempest, fire or accident, war or threat of war, civil disturbances, acts, restrictions, regulations, bye-laws, or measures of any kind on the part of any governmental or local authority, strikes, lock-outs, or other industrial actions or disputes, or adverse weather conditions.

Obligations of the renter

  1. Will use the property only as a temporary holiday home and shall not use it for trade or professional reasons.
  2. Will respect and cause his/her party to respect the neighbourhood and the property. The person signing the contract is responsible for the correct and decent behavior of all persons in his/her party.
  3. Take possession of the property personally.
  4. Permit obvious urgent repair work to be carried out.
  5. Shall report to the owner, without delay, any defects in the house or breakdown of any equipment or appliance in the house, garden or swimming pool.
  6. Keep the holiday house and all furniture, fittings, effects, facilities and equipment in the same state of repair and condition as at the beginning of the rental, and leave the property in the same state of cleanliness and general order in which it was found.
  7. The renter understands and accepts that the swimming pool does not have a life guard attendance. The owner of the property does not accept any liability and responsibility for the supervision of the safety of persons using the swimming pool or other facilities. Arrangements for supervision of the party, especially children, remain entirely the responsibility of the renter.

The renter is advised to get a fully comprehensive insurance policy which covers  personal injury, belongings, civil liability, etc. for himself/herself and all members of his/her party, since these will not be covered by the owner’s insurance.